> For the complete documentation index, see [llms.txt](https://partner-docs.covergenius.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://partner-docs.covergenius.com/rentalcover/endpoints/cancel.md).

# Cancel

**What it does:** Cancels a quote or purchased protection.

**When to call it:** Before the booking's `FromDate`. Cancellation is blocked if a claim is in progress or the customer has raised a card dispute.

Use `DELETE` to cancel without a reason. Use `POST` to include a `CancelReason` (recommended - useful for reporting and customer service).

```
DELETE /insurances/cancel/<reference>
POST   /insurances/cancel/<reference>
```

## Example request

### DELETE (no reason)

```shellscript
curl -i -X DELETE \
  -H "X_API_KEY: your_api_key" \
  https://api-staging.rentalcover.com/insurances/cancel/AB12-345C-INS
```

### POST (with reason)

```shellscript
curl -i -X POST \
  -H "X_API_KEY: your_api_key" \
  -H "Content-Type: application/json" \
  -d '{"CancelReason": "Customer trip has been cancelled"}' \
  https://api-staging.rentalcover.com/insurances/cancel/AB12-345C-INS
```

## Request parameters

<table data-header-hidden="false" data-header-sticky><thead><tr><th width="200.0098876953125">Parameter</th><th width="169.5711669921875">Required?</th><th>Description</th></tr></thead><tbody><tr><td><code>reference</code> (URL)</td><td>Required</td><td>The RentalCover booking reference.</td></tr><tr><td><code>CancelReason</code></td><td>Required for <code>POST</code></td><td>Reason for cancellation. Max 500 characters.</td></tr></tbody></table>

## Response

<table data-header-hidden="false" data-header-sticky><thead><tr><th width="200.0999755859375">Field</th><th width="170.3096923828125">Type</th><th>Description</th></tr></thead><tbody><tr><td><code>BookingId</code></td><td>string</td><td>Internal booking ID.</td></tr><tr><td><code>Reference</code></td><td>string</td><td>Booking reference.</td></tr><tr><td><code>Status</code></td><td>string</td><td><code>Cancelled</code> on success.</td></tr><tr><td><code>CancelMessage</code></td><td>string</td><td>Human-readable cancellation confirmation, including any refund amount.</td></tr></tbody></table>

```graphql
{
   "BookingId":"12345",
   "Reference":"AB12-345C-INS",
   "Status":"Cancelled",
   "CancelMessage":"Booking: AB12-345C-INS has been cancelled. A refund for AU$99.00 has been processed."
}
```


---

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