Product / Retail

Retail platforms and marketplaces can seamlessly present relevant warranty and insurance policies in the purchase path. Commonly, partners will integrate XCover using two key purchase process API calls: create offer and confirm offer. Depending where the offer of insurance is provided (at product page, cart page, or between as a product is added to cart), a single product offer or bundled offer can be used. 💡 See a collection of common requests for this integration type, by contacting your CSE. Most integrations follow the below high-level flow of events:

1. User browses product options and; 2. Selects a product to cart (or arrives at a product page etc.) 3. Partner platform sends an offer payload to the create offer endpoint 4. User selects offer products 5. User pays for product/s and offer at checkout 6. Payment collection 7. Partner sends a confirmation request to the confirm offer endpoint 8. XCover sends confirmation email including policy details, Partner sends purchase confirmation and tax invoice.

In-Store CG Portal Process

For in-store purchases, sales associates can utilize the Cover Genius Portal on an iPad or similar device. The online form requires a few details about the product and some customer and payment information to protect a customer's purchase(s).

Cancellation Should a partner need to facilitate policy cancellation (for example, a product return, or order cancellation), the below workflow should be referenced.

In circumstances where a customer chooses to purchase products, but not the insurance offer. An opt-out request is used to notify XCover of a non-opted insurance offer. This assists with pricing and product offer data analysis and ultimately improved offers and sales results.