Events / Tickets

Ticket and event sales services can present relevant cancellation insurance or ticket warranty policies in the event purchase booking path. Commonly, partners will integrate XCover using two key purchase process API calls: create offer and confirm offer. See a collection of common requests for this integration type, by contacting your CSE. Most integrations follow the below high level flow of events:

1. User browses event options and 2. Selects a event/ticket package 3. Partner platform sends an offer payload to the create offer endpoint 4. User selects offer products 5. User pays for tickets and offer products at checkout 6. Payment collection 7. Partner sends a confirmation request to the confirm offer endpoint 8. XCover sends confirmation email including policy details and partner sends purchase confirmation and tax invoice.

Modification - Only non financial modifications are applicable for this policy type.

Cancellation - Due to the nature of event/cancellation policies cancellations are restricted in line with relevant regulations.

In circumstances where a customer chooses to purchase tickets, but not the insurance offer. An opt-out request is used to notify XCover of a non-opted insurance quote. This assists with pricing and product offer data analysis and ultimately improved offers and sales results.